FAQs

 

Q

How do I "Whisper Page" someone?

A

This feature is only available on the ICON Voice Networks (IWATSU) phone.

After calling a busy station, press the STAR (*) button and speak. Stay on briefly to check for a reply. To reply to a whisper page, the “whispered party” needs to press STAR (*). Press STAR (*) again to return to previous conversation.


Q

How do I change my main greeting? - Iwatsu

A

From any phone, lift the handset, press 71 and listen briefly to current greeting. Press pound (#). Enter mailbox 900 for DAYTIME or enter mailbox 905 for NIGHT TIME. Press 3 for User Options. Press 2 for Greeting Management. Press 2 to Record. Press 1 for Greeting to Record. Record your greeting. Press pound (#) when finished recording. Once satisfied with greeting, press 4 to SAVE.

IT IS IMPERATIVE THAT YOU PRESS 4 TO SAVE.


Q

How do I change my main greeting? - Mobility/ESNA

A

For the mobility voicemail system, press 71. Press Pound, then Star. Enter default pass code 1111. Press 4 for System Prompts,press 2 for Company Salutations. Enter 01 for the 2 Digit Company ID. Enter 0002 for the 4 digit Company Greeting. The current greeting will play. Press 3 to record, press pound when finished recording. Press 1 to Accept.

IT IS IMPERATIVE THAT YOU PRESS 1 TO ACCEPT.


Q

How do I change my main greeting? - Omega 924

A

For Omega 924 lines, press 7 Star. Briefly listen to the main greeting. Press 7 Star, Star. Enter 1 for Company, enter 1 again to confirm. Enter passcode (default is 123456). Press 1 for General System Settings. Press 2 for Main Greeting. Press 1 for English. Press 1 for greetings played during Regular hours or Press 2 for Greetings played during After Hours. Continue to follow prompts for recording and saving.


Q

How do I change my main greeting? - Toshiba

A

For the TOSHIBA voicemail systems: press the Voicemail key (not the envelope key). Press Pound (#). Enter STAR (*), 990, then Pound (#). Enter default passcode (990997#). Press 3 for Mailbox options. Press 1 to Change Greetings. Press 1 to select Greeting to Change. Press 2 to record Greeting. Record your greeting. Press Pound (#) when finished recording. Omce satisfied with your greeting, press 9 to SAVE.


Q

How do I change the time on my telephones? - Iwatsu

A

Go to the main telephone (usually operator or receptionist), lift the handset*, press FEAT (or Feature), dial 64, then enter the time in a 24 hour format (i.e. 1:31PM = 13:31).

*if you automatically get a line when you lift the handset, you must press ICM before pressing the FEAT key.

DON'T FORGET TO CHANGE TIME ON YOUR VOICEMAIL!


Q

How do I change the time on my telephones? - Omega 924

A

For Omega 924 customers, go to the main operator phone. Press Feature, Pound, Star. Enter the default pass code (000000 - 6 zeroes) then press Show. Enter 4 1 5 and press Show. The display should read SYSTEM TIME, press Show again. Continue to press NEXT until you reach the screen labeled HOUR. Enter the current hour in a 24-hour format (i.e. 1:30 PM = 13:30), Press SAVE, then press NEXT. Change the minutes if necessary, then press SAVE again. To leave the screen press SPKR.

The Voicemail Time is reflected by the TELEPHONE system time.


Q

How do I change the time on my telephones? - Toshiba

A

For the Toshiba CIX customers, press Speaker (located above the volume control buttons to the right of your handset), enter #652. You should hear a confirmation tone (if you hear a fast busy, please call us and put in a service request). Enter the time in a 24-hour format HHMMSS - (ie 1:31 PM = 13:31:00). Press Pound again. You will hear a confirmation tone. Press Speaker to hang up.

DON'T FORGET TO CHANGE TIME ON YOUR VOICEMAIL!


Q

How do I change the time on my voicemail? - Iwatsu

A

For IWATSU/Icon Voice Networks, lift your handset (from any phone), press 71, then press pound, enter 201, enter passcode (if prompted), press 4 for Admin, press 5 for Time, enter time in a 24-hour format (i.e. 1:31 PM = 13:31).

DON'T FORGET TO CHANGE YOUR TELEPHONE SYSTEM TIME!


Q

How do I scroll through my Caller ID?

A

This process is for the ICON Voice Networks (IWATSU) telephone system.

Press SPEAKER (if you do not automatically get a line out) or press ICM (if you do automatically get a line out). Press CALLER ID button. Press STAR (*) to Scroll Backward. Press pound (#) to scroll forward.


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